Return Policy: 30-Day Returns and Refunds

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all tags attached and in its original packaging. You will also need your proof of purchase. To start a return, please contact us at contact@galeriesacados.com.

The direct cost of returning the item is paid by the customer. As we are based in Hungary, a return from the United States is an international shipment. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.

Items sent back without a prior return request will not be accepted.

Refused or Uncollected Packages

Refusing a package at delivery, or leaving it uncollected until it is returned to us, does not count as a return request. To make a return, accept the package, email us at contact@galeriesacados.com, then ship the package back to us.

The same applies if you refuse a delivery because you do not wish to pay the customs duties or import taxes due at the time of delivery.

Condition of Returned Items

You may inspect and try on the item as you would in a physical store (for example, checking the zippers, straps and compartments, trying it on briefly). If the item shows signs of use beyond what is needed to check it, we may reduce your refund to reflect the loss in value. Examples of handling that goes beyond inspection include wearing the item outdoors, removing tags, staining, scratching or allowing pet hair on the item.

Defects and Damage

Please inspect your order when you receive it. If the item is defective, damaged or if you received the wrong item, contact us straight away at contact@galeriesacados.com with your order number, a description of the problem and photographs of the item and the defect. We will assess the issue and, where appropriate, send a free replacement or replacement parts at no extra cost to you.

For defective items, we cover the cost of return shipping.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 14 days. Please allow additional time for your bank or card issuer to process and display the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@galeriesacados.com.

We do not accept returns sent by cash on delivery.

Payment Disputes

If you have a concern about your order or your refund, please contact us directly before filing a payment dispute (chargeback) with your bank or card provider. We are committed to resolving issues promptly. Filing a chargeback for a delivered order without first contacting us may result in your account being restricted and future orders being refused.