Returns Policy: 30-Day Returns and Refunds

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all tags attached and in its original packaging. You will also need your proof of purchase. To start a return, please contact us at contact@galeriesacados.com.

The direct cost of returning the item is paid by the customer, both under this 30-day returns policy and under the statutory right to cancel. As we are based in Hungary, a return from the United Kingdom is an international shipment. We recommend using a tracked and insured postal service, as we cannot be held responsible for items lost or damaged in transit.

Items sent back without a prior return request will not be accepted.

Refused or Uncollected Parcels

Refusing a parcel at delivery, or leaving it uncollected until it is returned to us, does not count as a return request or a cancellation notice. To make a return, accept the parcel, email us at contact@galeriesacados.com, then send the parcel back to us. To cancel your order, you must send us a clear written statement (see “Your Right to Cancel” below).

Condition of Returned Items

You may inspect and try on the item as you would in a physical shop (for example, checking the zips, straps and compartments, trying it on briefly). If the item shows signs of use beyond what is needed to check it, we may reduce your refund to reflect the loss in value. Examples of handling that goes beyond inspection include wearing the item outdoors, removing tags, staining, scratching or allowing pet hair on the item.

Defects and Damage

Please inspect your order when you receive it. If the item is defective, damaged or if you received the wrong item, contact us straight away at contact@galeriesacados.com with your order number, a description of the problem and photographs of the item and the defect. We will assess the issue and, where appropriate, send a free replacement or replacement parts at no extra cost to you.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item is faulty, you have the following statutory rights that cannot be excluded by these terms:

Within 30 days of delivery: you may reject the item for a full refund.
Within 6 months of delivery: you may request a repair or replacement. If the repair or replacement is not successful, you have a final right to reject the item or to receive a price reduction. During this period, defects are presumed to have been present at delivery unless we can show otherwise.
After 6 months: you may still request a repair or replacement, but you will need to show that the fault was present at or before delivery.

For faulty items, we cover the cost of return postage.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

Your Right to Cancel (14-Day Statutory Cancellation)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day after you (or someone you nominate) receive the goods, without giving any reason.

To exercise this right, inform us by a clear statement, for example by email to contact@galeriesacados.com, by using our cancellation form, or by post to the address below. You do not have to use the form, but it is there for your convenience.

Once you have notified us of your cancellation, you have a further 14 days to send the goods back to us. The direct cost of returning the goods is paid by you.

We will refund you within 14 days of receiving the returned goods (or receiving proof that you have sent them back, if that is earlier). The refund will include the cost of standard delivery (if you chose a more expensive delivery option, we will refund only the cost of the cheapest standard option we offer). We may withhold the refund until we have received the goods or you have supplied evidence of having sent them back, whichever is the earliest.

This 14-day cancellation period is included within the 30-day commercial return window above. It is not added on top of it.

Your right to cancel does not apply to goods made to your specifications or clearly personalised, or to sealed goods not suitable for return for health or hygiene reasons where the seal has been removed after delivery.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 14 days. Please allow additional time for your bank or card issuer to process and display the refund.

If more than 15 working days have passed since we approved your return, please contact us at contact@galeriesacados.com.

We do not accept returns sent by cash on delivery.

Payment Disputes

If you have a concern about your order or your refund, please contact us directly before filing a payment dispute (chargeback) with your bank or card provider. We are committed to resolving issues promptly. Filing a chargeback for a delivered order without first contacting us may result in your account being restricted and future orders being refused.