FAQ

The dimensions of every backpack are given in its description. Our cabin backpacks collection brings together the styles designed for this use.

We select products whose materials and construction are designed for comfort. However, some backpacks will be better suited to long journeys than others. We recommend our travel backpacks collection.

Yes, we recommend our gym backpacks collection.

We recommend our kids' backpacks collection.

We recommend our backpacks for men, women's backpacks and leather backpacks collections.

Yes, we offer several styles with this feature.

We accept Visa, Mastercard, Maestro and American Express cards, as well as Apple Pay and Google Pay. Details are in our payment policy.

Yes, we use a regulated payment provider. Your payment details are sent encrypted and are never stored on our servers.

No.

Perhaps our newsletter subscribers will get some 😏

On the checkout page.

You will receive a confirmation email right after payment. If you don't, please don't hesitate to contact our support team by email.

Yes, until it has been dispatched.

1 to 2 working days for dispatch and 6 to 10 working days in transit. Total time: 7 to 12 working days.

Yes.

Yes, we deliver to Belgium, Switzerland, Luxembourg, Hungary, the United Kingdom and the United States. Delivery is free to all these countries, as it is to France.

Yes, you will receive a link and a tracking number once your order is placed, which you can use on our Track my order page.

Contact customer support. We will find a solution together.

No.

Yes, under the conditions set out in our returns policy.

You have 30 days from delivery to request a return. This applies to orders delivered in France, Belgium, Luxembourg, Switzerland, the United Kingdom and the United States.

If you are in the UK, the 14-day statutory right to cancel is included in this period, not added to it.

We do not offer direct exchanges. Return your backpack and order the new item you want. See our returns policy.

Refunds are made within fourteen (14) days of our receipt and approval of the returned item.

You can send us a clear statement by email, or use our cancellation form.

By email at contact@galeriesacados.com or through our contact form.

Within 24 working hours.

We would love to offer this service, but unfortunately it is not possible. For a first shortlist, our page What backpack should I get? suggests, in a few questions, the styles that match how you will use it.

Yes (HTTPS, SSL certificate).

Yes, we comply with the European GDPR. See our privacy policy.

Any claim about a faulty, damaged or incomplete item must be sent to contact@galeriesacados.com from the email address used for the order. It must state the order number, describe the problem and include photos of the item and of the reported fault.

Once we have reviewed the claim, Galerie Sac à Dos dispatches free of charge, depending on the nature of the problem, a replacement item or the parts needed to replace the missing or faulty components.